Apple Technician
Training
Nothing beats in-person, hands-on training with an experienced
Apple Certified Technician and AppleCare Mentor Trainer.
Three Exclusive Courses
Whether you are an independent technician, or you work at an Apple Authorised Service Provider (AASP), nothing beats in-person, hands-on training with an experienced Apple Certified Technician and AppleCare Mentor Trainer. If you need to understand the fundamental concepts, processes, tools and parts required for authentic Apple device service and repair, then this collection of three exclusive courses is for you.
The Courses
First: Introduction to Apple Service (2-day)
The two-day instructor-led introductory class is the perfect compliment to the essential modules in Apple’s self-paced Technical Learning Administration System (ATLAS). It cover topics such as technician safety, ESD precautions, systematic troubleshooting, customer interaction skills, and more.
Second: Mac Technician (3-day)
The three-day instructor-led Mac Technician class is fully Apple-compliant and introduces you to all of the necessary skills to properly trouble-shoot, service and repair a wide range of Apple Mac computers from the last decade. Make sure to inform your instructor beforehand of any specific models you are interested in.
Third: Device Technician (3-day)
During this three-day course you will learn official processes and procedures for properly evaluating and servicing iPhone, iPad, Apple TV, Apple Watch and more. Learn the best approaches for putting Apple tools and software to proper use, and what to do when you do not have access to them!
Course Description
Format
Lectures, demonstrations, discussions and interactive hands-on exercises – delivered online, on-site, or in a classroom. (On-site and classroom delivery recommended.)
Audience
1. Technicians at AASPs (Apple Authorised Service Providers) who want an instructor-led compliment to ATLAS in order to get a head start on the most important modules.
2. Technicians at IRPs (Apple Independent Repair Providers) who want an instructor-led compliment to ATLAS in order to get a head start on the most important modules.
3. Any individuals who want to learn Apple-compliant approaches to - and best practices for - service and repair.
Required Prerequisites
A thorough familiarity with using and supporting Mac, iPhone and iPad devices is assumed.
Recommended Prerequisites
Mac User Essentials
iPhone User Essentials
iPad User Essentials
macOS Support Essentials
iOS Support Essentials
Related Courses
Apple Support - ACSP Exam Preparation (2-day) is a recommended compliment to these technician training course, rounding out the delivery to ten days and preparing you to sit the Apple Certified Support Professional exam.
1. Apple Service Introduction
Schedule
Day One (9am til 5pm)
Topics
- Asking Questions (30 mins)
- Interpersonal Skills (40 mins)
- Providing Solutions (30 mins)
- Educational Opportunities (30 mins)
- Partnering with the Customer (50 mins)
- Documenting Customer
Topics
- Interactions (30 mins)
- Apple ID (30 mins)
- ESD Precautions (60 mins)
- Safety First (45 mins)
- Embedded Battery
- Safety (60 mins)
Schedule
Day Two (9am til 5pm)
Topics
- Introduction to Service Guides (30 mins)
- Resource Fundamentals (30 mins)
- iOS Fundamentals (60 mins)
- macOS Fundamentals (50 mins)
- Continuity (35 mins)
- Networking
- Fundamentals (35 mins)
- iCloud Fundamentals (60 mins)
Topics
- Basic Troubleshooting (50 mins)
- Diagnostic Fundamentals (60 mins)
- Mail Basics (30 mins)
- Apple TV and tvOS (30 mins)
- HomeKit (30 mins)
- Apple Watch and watchOS (45 mins)
- Apple Pay (40 mins)
- Determine Warranty Coverage (35 mins
2. Mac Service
Schedule
Day One, Two and Three
(9am til 5pm)
Day One
- Asking Questions (30 mins)
Day Two
- Introduction to Service Guides (30 mins)
Day Three
- Introduction to Service Guides (30 mins)
3. Device Service
Schedule
Day One, Two and Three
(9am til 5pm)
Day One
- Asking Questions (30 mins)
Day Two
- Introduction to Service Guides (30 mins)
Day Three
- Introduction to Service Guides (30 mins)
Feel free to contact us
Get In Touch
At Infinite Loop, we’re dedicated to helping Apple professionals like you achieve success in your careers. We’re passionate about technology and love sharing our knowledge with others. So if you’re looking to take your skills to the next level, get in touch with us today and let’s get started!